Ebook Free Download | Why Organizations Struggle So Hard to Improve So Little: Overcoming Organizational Immaturity | I manage a continuous improvement group in a medium to large corporation, and highly recommend this book. In today's environment, regardless of where you sit in your organization, people will always be asked to challenge themselves and their team to improve performance. This book provides the reader with a lot of guidance to improving performance at a macro and micro level. The authors understand there is no one size fits all approach to continuous performance, but the methods and tools described in the book can be applied to any organization.
I found the chapters on measuring quality and metrics particularly relevant. The authors view measuring quality as a more holistically than most people. I really like how they view quality from not just a production perspective, but also from a sales and post-sale perspective. The discussion on both the pros and cons around metric reporting, will likely resonate with all readers.
If you are a senior/mid-level manager, interested in improving performance, or just trying to find a better way to deliver your product or service, this book will be a valuable learning tool.
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